Returns & Exchanges
At Ooni UK, we want you to be completely satisfied with your oven; if you change your mind, you can return your unused items in their original packaging within 60 days for a full refund. We pride ourselves on our 'Great Pizza Guarantee,' ensuring your outdoor cooking experience is nothing short of exceptional.
Initiate Your Return
Visit our online returns portal and enter your order number and postcode to generate your unique return request.
Pack Your Items
Carefully place the unused product and all accessories back into their original Ooni packaging to ensure safe transit back to our warehouse.
Ship It Back
Print your prepaid shipping label provided by the portal and drop your package off at any authorised DPD or Royal Mail collection point.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing